Last updated: 13/03/2026

Hearing Matters (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, use our services, or interact with us.

This policy is designed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Who We Are

Hearing Matters is an independent audiology practice providing hearing assessments, hearing aid solutions, and hearing healthcare services across South Australia.

Our website provides information about our services, hearing products, clinics, and allows visitors to contact us or request appointments.

2. Personal Information We Collect

We may collect personal information including:

Basic information

• Name

• Phone number

• Email address

• Postal address

Health-related information

• Hearing test results

• Hearing aid requirements

• Medical referral information

Website usage data

• IP address

• Browser type

• Pages visited

• Device information

• Cookies and analytics data

We only collect information that is reasonably necessary to provide our services or respond to enquiries.

3. How We Collect Personal Information

We may collect personal information when you:

• Fill out a contact or appointment form on our website

• Call or email our clinic

• Visit one of our hearing clinics

• Book a hearing assessment or consultation

• Interact with us through social media

• Subscribe to newsletters or marketing communications

We may also collect information automatically through website technologies such as cookies and analytics tools.

4. Why We Collect Your Information

We collect personal information to:

• Provide hearing assessments and audiology services

• Respond to enquiries or appointment requests

• Manage patient records and clinical services

• Communicate with you about appointments or treatments

• Improve our website and services

• Send updates, promotions or information about hearing care (if you opt in)

• Comply with legal and regulatory requirements

5. Cookies and Website Tracking

Our website may use cookies and analytics tools to understand how visitors use our website.

Cookies may collect information such as:

• Pages visited

• Time spent on pages

• Website traffic sources

This information helps us improve the functionality and performance of our website.

You can disable cookies through your browser settings if you prefer.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Healthcare professionals involved in your care

• Government healthcare programs (where applicable)

• Third-party service providers assisting with website hosting, IT support or appointment management

• Regulatory authorities if required by law

We will not sell, rent, or trade your personal information.

7. Storage and Security of Information

We take reasonable steps to protect your personal information from:

• Unauthorised access

• Loss or misuse

• Modification or disclosure

Your information may be stored electronically or in secure physical records.

Only authorised personnel have access to personal data required for clinical or administrative purposes.

8. Access and Correction of Your Information

You have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate or incomplete information

To make a request, please contact us using the details below.

9. Marketing Communications

From time to time we may send you information about:

• Hearing health

• New services or hearing products

• Promotions or clinic updates

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option in emails.

10. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Hearing Matters
Phone: 1300 731 710
Website: https://hearingmatters.com.au

You may also contact the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.