Privacy Policy
Last updated: 13/03/2026
Hearing Matters (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, use our services, or interact with us.
This policy is designed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Who We Are
Hearing Matters is an independent audiology practice providing hearing assessments, hearing aid solutions, and hearing healthcare services across South Australia.
Our website provides information about our services, hearing products, clinics, and allows visitors to contact us or request appointments.
2. Personal Information We Collect
We may collect personal information including:
Basic information
Name
Phone number
Email address
Postal address
Health-related information
Hearing test results
Hearing aid requirements
Medical referral information
Website usage data
IP address
Browser type
Pages visited
Device information
Cookies and analytics data
We only collect information that is reasonably necessary to provide our services or respond to enquiries.
3. How We Collect Personal Information
We may collect personal information when you:
Fill out a contact or appointment form on our website
Call or email our clinic
Visit one of our hearing clinics
Book a hearing assessment or consultation
Interact with us through social media
Subscribe to newsletters or marketing communications
We may also collect information automatically through website technologies such as cookies and analytics tools.
4. Why We Collect Your Information
We collect personal information to:
Provide hearing assessments and audiology services
Respond to enquiries or appointment requests
Manage patient records and clinical services
Communicate with you about appointments or treatments
Improve our website and services
Send updates, promotions or information about hearing care (if you opt in)
Comply with legal and regulatory requirements
5. Cookies and Website Tracking
Our website may use cookies and analytics tools to understand how visitors use our website.
Cookies may collect information such as:
Pages visited
Time spent on pages
Website traffic sources
This information helps us improve the functionality and performance of our website.
You can disable cookies through your browser settings if you prefer.
6. Disclosure of Personal Information
We may disclose your personal information to:
Healthcare professionals involved in your care
Government healthcare programs (where applicable)
Third-party service providers assisting with website hosting, IT support or appointment management
Regulatory authorities if required by law
We will not sell, rent, or trade your personal information.
7. Storage and Security of Information
We take reasonable steps to protect your personal information from:
Unauthorised access
Loss or misuse
Modification or disclosure
Your information may be stored electronically or in secure physical records.
Only authorised personnel have access to personal data required for clinical or administrative purposes.
8. Access and Correction of Your Information
You have the right to:
Request access to the personal information we hold about you
Request corrections to inaccurate or incomplete information
To make a request, please contact us using the details below.
9. Marketing Communications
From time to time we may send you information about:
Hearing health
New services or hearing products
Promotions or clinic updates
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option in emails.
10. Links to Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the updated revision date.
12. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Hearing Matters
Phone: 1300 731 710
Website: https://hearingmatters.com.au
You may also contact the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.